Bear Light Studios

Shop Site Migration Underway - Store Resuming Online Sales Friday 9am ET

Return and Refund Policy

Welcome to Bear Light Studios. While we do take great pride in our high quality products and know that you will love them, we do value your satisfaction and want to make your shopping experience as smooth as possible. This Return and Refund Policy outlines the terms and conditions for returning products purchased from our store. By making a purchase, you agree to adhere to this policy.

(effective date: 6/1/2024)

To be eligible for a refund or exchange, you must first email us within 7 days of receiving the product at hello@bearlightstudios.com with photos to alert us of any damage. We will ship out a replacement if available once the damaged item has been returned to us. If a replacement is not available, we will refund the full purchase price of your item.

Refunds (if applicable):

To be considered for your return, we require photos which show the original condition of the items along with your reason for return.
Custom quoted products typically should be considered final sale. For this reason, samples should be ordered first to ensure your custom color is perfect.
Shipping costs may be prohibitive of returning your item, if this is an oversized or heavy item, please keep that in mind. This shipping cost will be shared with you first, and only with your acceptance of that shipping cost, a return authorization label will be emailed to you.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed (minus the shipping costs), and a credit will be automatically applied to your credit card or original method of payment within 7-10 business days.

Your satisfaction is our number one priority. Please let us know how we are doing and how we can improve. Any additional questions, please reach out to us at hello@bearlightstudios.com.

Policy Changes: We reserve the right to make changes to this Return and Refund Policy. Any changes will be posted on our website with the updated effective date.

LEGAL DISCLAIMERS

Please read these terms & conditions carefully before ordering any products from us. You should understand that by using the Sites or ordering any of our Products, you agree to be bound by these Terms.

The information provided by Bear Light Studios, LLC on www.bearlightstudios.comor social media affiliated accounts are for general informational purposes only. All information on our Site and social media affiliations is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on our site or social media. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY SAFETY, LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF OUR SITE, SOCIAL MEDIA AFFILIATIONS OR PRODUCTS. YOUR USE OF OUR SITE, SOCIAL MEDIA AFFILIATIONS AND PRODUCTS IS SOLEY AT YOUR OWN RISK.

EXTERNAL LINKS DISCLAIMER

The Site and our social media affiliated accounts may contain (or may be sent through the site or social media accounts) to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored or checked for accuracy, adequacy, validity, reliability, availability or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILTY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY SOCIAL MEDIA AFFILIATED ACCOUNT FOR ANY WEBSITE OR FEATURED LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

PURCHASING

By placing an order through the Sites, you represent and warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these Terms, which shall apply to all orders placed or to be placed through the Sites for the sale and supply of any Products. None of these terms and conditions affect your statutory rights. We reserve the right, in our discretion, to update or amend these Terms by posting through the Sites. No other terms or changes to these Terms shall be binding unless agreed in writing signed by us.

PAYMENT

All Products remain Bear Light Studios' property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Bear Light Studios.

All transfers conducted through Bear Light Studios are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms and conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

PRODUCTS

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the Products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All Products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any Products at any time for any reason. Prices for all Products are subject to change. Bear Light Studios reserves the right to cancel all or part of any purchase order by delivering notice thereof to you; Bear Light Studios shall not be liable to you in such event, other than to return or credit the purchase price.

SHIPPING

Bear Light Studios will determine the method of shipping products to you, at your expense. Bear Light Studios will strive to deliver Products on the schedule requested, but is not liable to you or anyone else for late delivery.

(effective date: 6/1/2024)

Return and Refund Policy

LEGAL DISCLAIMERS

This website uses cookies.